Joesan.us Policy
This Refund Policy explains return eligibility, refund timing, exceptions, and customer responsibilities for purchases made from Joesan.us or directly from Joesan Inc.
Joesan.us is operated by Joesan Inc. We aim to provide clear, practical, and fair return handling for products sold through our website or direct sales channels.
This policy applies unless a written order confirmation, product page, marketplace rule, or applicable law provides a different mandatory right or return requirement.
Unless otherwise stated, customers may request a return within 14 days after delivery. Returned products must be unused, undamaged, complete, and returned with original packaging, accessories, manuals, labels, and proof of purchase.
Some products cannot be returned unless required by applicable law or unless the item is defective, damaged, or incorrectly supplied.
To request a return, contact [email protected] with your order number, product details, delivery date, reason for return, and photos if the product arrived damaged or incorrect.
Please do not send items back before receiving return instructions. Unauthorized returns may be delayed, refused, or returned to sender where permitted by law.
Unless the product is defective, damaged, or incorrectly supplied, customers may be responsible for return shipping costs, duties, taxes, customs charges, and handling fees.
After we receive and inspect an eligible return, approved refunds are normally issued to the original payment method within 5 to 10 business days. Your bank, card issuer, or payment provider may need additional time to post the refund.
Shipping fees, handling fees, customs duties, taxes, payment processing costs, and expedited delivery charges may be non-refundable unless required by applicable law or caused by our error.
Nothing in this Refund Policy limits non-waivable consumer rights under applicable law. Customers in the European Union, European Economic Area, United Kingdom, and other jurisdictions may have statutory cancellation, withdrawal, conformity, warranty, or remedy rights that apply independently of this policy.
For EU consumer distance sales, eligible consumers may have a 14-day right of withdrawal beginning after receipt of goods, subject to legal exceptions such as sealed hygiene goods opened after delivery, customized goods, digital content rules, and other exceptions recognized by applicable law.
This policy is intended for general global use. If local law provides stronger mandatory consumer protection, that local mandatory protection will apply.
For refund, return, or order questions, contact Joesan.us at [email protected].
Company: Joesan Inc
Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
Phone: +1 646 272 9024