Privacy Policy

Controller and Scope

Joesan.us is operated by Joesan Inc, located at 30 N Gould St Ste R, Sheridan, WY 82801, USA. For privacy questions, contact [email protected].

This policy applies to personal information processed through this website, direct customer communications, order support, supplier communications, and business inquiries.

Information We Collect

Depending on how you interact with Joesan.us, we may collect the following categories of information:

• Contact information, such as name, company name, email address, phone number, billing address, and shipping address.
• Order and transaction information, such as products requested, order details, payment status, shipping information, and customer service records.
• Business inquiry information, such as product category interests, procurement needs, supplier details, and communication history.
• Technical information, such as device type, browser type, IP address, approximate location derived from technical signals, pages viewed, and basic security logs.
• Cookie preference information stored locally in your browser to remember whether you accepted or declined optional local preferences.

How We Use Information

Joesan.us uses personal information for legitimate business and customer-service purposes, including:

• Responding to inquiries, quotes, product questions, and customer support requests.
• Processing orders, returns, refunds, shipping, delivery, and related communications.
• Managing supplier, logistics, payment, fraud-prevention, compliance, and recordkeeping needs.
• Maintaining website security, preventing misuse, debugging technical issues, and improving website performance.
• Complying with legal obligations, tax requirements, customs rules, sanctions screening, and lawful requests from authorities.

Legal Bases for EU, EEA, and UK Users

Where the General Data Protection Regulation, UK GDPR, or similar laws apply, we rely on one or more legal bases depending on the context:

• Contract performance, including order processing, customer support, delivery, returns, and account-related communications.
• Legitimate interests, including business communication, website security, fraud prevention, product sourcing, and service improvement.
• Legal obligations, including accounting, tax, customs, consumer protection, and compliance requirements.
• Consent, where required for optional communications, optional cookies, or other processing that legally requires consent.

How We Share Information

We do not sell personal information. We may share limited information with service providers and business partners only when necessary for the purposes described in this policy.

• Payment processors, banks, and fraud-prevention providers.
• Shipping carriers, logistics providers, customs brokers, and fulfillment partners.
• IT hosting, email, security, website maintenance, and customer support providers.
• Professional advisers, auditors, insurers, and legal or compliance consultants.
• Authorities or third parties where required by law, legal process, safety needs, or rights protection.

Cookies and Local Storage

Joesan.us currently uses local browser storage to remember your Cookie banner preference. This optimized website version does not load third-party analytics scripts.

If we add optional analytics, advertising, or tracking technologies in the future, we will update this policy and provide legally required notice or consent controls where applicable.

Privacy Rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or receive a portable copy of your personal information. You may also have the right to withdraw consent where processing is based on consent.

Residents of regions with privacy laws such as the European Union, European Economic Area, United Kingdom, California, Brazil, Canada, and other jurisdictions may have additional rights under applicable local law.

To submit a privacy request, contact [email protected]. We may need to verify your identity before completing a request. You may also have the right to complain to a local data protection authority.

International Transfers

Joesan Inc is based in the United States, and personal information may be processed in the United States or other countries where our service providers operate. Where required, we use appropriate safeguards for international transfers, such as contractual protections or other lawful transfer mechanisms.

Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this policy, including order support, legal compliance, accounting, tax, dispute resolution, security, and business recordkeeping.

Retention periods vary based on the type of information, legal requirements, customer relationship, and operational needs.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, loss, or disclosure. No website, email system, or online transmission is completely secure.

Children

Joesan.us is intended for business and general consumer audiences and is not directed to children under 16. We do not knowingly collect personal information from children under 16.

Policy Updates

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised last updated date.

Contact

For privacy requests or questions, contact Joesan.us at [email protected].

Company: Joesan Inc
Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
Phone: +1 646 272 9024