FAQ

Yes. We source our stock through manufacturers' authorised distribution channels and established trade suppliers. Products are sold new unless the product page clearly states otherwise. See about us.

Where the manufacturer provides a warranty, it applies on the manufacturer's terms; the product page or the manufacturer's documentation shows what is covered. If you need to make a claim, we help you through the manufacturer's RMA process. Units that arrive dead or defective are handled by us directly if reported within 7 days of delivery.

Check the specifications and compatibility notes on the product page against your equipment's documentation. If you are unsure — for example about transceivers in a particular switch, memory for a specific server, or drives for a storage system — send us the model numbers and firmware versions before ordering and we will help. The final choice and compatibility check remain yours; see our product information disclaimer.

Every order ships and arrives within 7–15 business days of payment, depending on the destination and customs clearance. See our shipping policy.

Shipping is USD 200 per unit, to every destination, with no free-shipping threshold. We ship to many countries: enter your address at checkout to see the total before you pay.

No. Every order ships Delivered Duty Paid (DDP): the VAT, GST or sales tax for your country is shown at checkout and included in your total, and we pay the import duties and clearance fees, so there is nothing to pay on delivery.

The payment methods offered at checkout, which can include major credit and debit cards and wallets (processed securely by Stripe), PayPal, and cryptocurrency (USDT, USDC or BTC) where enabled. All prices are in US dollars.

Yes — most unused items in their original packaging, with all accessories and serial labels intact, can be returned within 30 days of delivery. Opened software licences, custom-configured systems and items with removed or damaged serial labels cannot be returned. Start a return from Account → Orders. See the returns and refund policy.

Report it within 7 days of delivery from Account → Orders (Request a return) with photos of the item, its serial label and any damage to the parcel. Once the problem is confirmed, we repair, replace or refund it and cover the return shipping.

Yes. Enter your company name — and your VAT or tax number if you have one — in the address at checkout, and it will appear on your order documents. If you need a corrected or additional invoice, email [email protected] with your order number.

Yes. For larger quantities, projects or recurring purchases, contact us with the models and quantities you need and we will send you a quote.

We email a tracking number as soon as your order ships. You can also follow it from Account → Orders, or on the track your order page with your order number and email address.

While the order is still being prepared, you can cancel it from Account → Orders, and any payment is refunded automatically. To change an item or the address, contact us as quickly as possible. Once the order has shipped it can no longer be changed or cancelled.